Privacy Policy

Last updated: March 1, 2026

1. Information We Collect

We collect the following types of information:

  • Account information: Email address and hashed password when you create an account.
  • Chat data: Messages you send and receive through the Service, including conversation history and any documents or artifacts created during your sessions.
  • Usage data: Information about how you interact with the Service, such as features used, session duration, and preferences.
  • Payment information: Billing details processed through our payment providers (Stripe, PayPal). We do not store your full payment card details directly.
  • Device information: Browser type, operating system, and device identifiers collected automatically through standard web technologies.

2. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve the Service.
  • Personalize your experience, including conversation context and user preferences.
  • Process payments and manage subscriptions.
  • Communicate with you about your account, updates, and service-related notices.
  • Ensure security and prevent fraud, abuse, or violations of our Terms of Service.

3. Data Sharing

We do not sell your personal information. We may share your data only in the following circumstances:

  • Service providers: With third-party services that help us operate the platform (see Section 6 below).
  • Legal requirements: When required by law, regulation, or legal process.
  • Safety: To protect the rights, safety, or property of our users or the public.

4. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS), secure password hashing, and row-level security policies on our database. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Local Storage

We use cookies and browser local storage for essential functionality such as authentication sessions and user preferences (e.g., theme selection). We do not use third-party tracking or advertising cookies.

6. Third-Party Services

The Service integrates with the following third-party providers:

  • Supabase: Database hosting, authentication, and file storage.
  • Stripe: Payment processing for subscriptions.
  • PayPal: Alternative payment processing for subscriptions.
  • Relevance AI: AI model hosting and conversation processing.
  • Vercel: Application hosting and delivery.

Each provider has its own privacy policy governing how they handle data. We encourage you to review their policies.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data (you can delete your account at any time through account settings).
  • Object to or restrict certain processing of your data.
  • Request a portable copy of your data.

To exercise these rights, contact us at the email address provided below.

8. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. When you delete your account, we will delete your personal data within 30 days, except where retention is required by law.

9. Children's Privacy

The Service is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 18, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact

If you have questions about this Privacy Policy or your data, please contact us at support@elancompanion.com.